Fixed Term (Fixed Term)There are some GREAT PEOPLE out there... we should know we hire them!IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: GUEST SERVICES ASSOCIATEContract$23.49Application Deadline: September 20, 2026Are you task oriented with a proven ability to maintain a high level of accuracy while working in a fast-paced environment? Are exceptional organizational, analytical and problem-solving skills the keys to your success? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.The job involves:Handling cash transactions, exchanging currency/chips, selling and redeeming tickets and chips, redeeming coupons, processing jackpots and cash advancesStrict adherence to all AML (Anti-Money Laundering) requirements as mandated by FINTRAC.Balancing all transactions and floats in a timely and effective mannerEnrolling guests into our rewards program, re-printing cards, re-setting PIN numbers and providing comps to players based on playLoading and redeeming offers, booking show tickets and hotel rooms.Acting as an ambassador, engaging guests to increase awareness and participation in casino events.Greeting buses and assist with packaging of promotional prizing and display set up as required.Perform the functions of: Registration and/or Scorekeeper for slot and table tournaments,



or promotions as required.Ensuring Patron records are kept up to date while maintaining strict confidentialityWorking in a highly regulated workplace, ensuring strict adherence to variance, compliance and workplace policies, and AGCO directivesStanding for long periods of time and occasionally lifting up to 24 lbsBuilds company reputation through earning trust and loyalty of guests.

Shares knowledge of all activities and promotions occurring at our casino propertiesAbility to multitask and work with various systems at the same timeWorking independently and as one team that supports and helps one anotherFlexibility to support a 24/7 operationThe ideal candidate has:High school diploma or equivalentExperience counting and balancing large sums of moneyMinimum 1 year cash handling experienceProven mathematical skills with strong attention to detail and accuracyExceptional organizational, multitasking, and problem solving skillsCustomer Service experienceWe confirm that we do not use AI in screening of applicants, and this position is an existing vacancyWe thank all applicants for their interest, however, only those selected for an interview will be contactedNiagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Knock, knock. Hear that sound?

That's opportunity and it's at Niagara Casinos

📌 Casino Guest Services Associate (Niagara Falls)
🏢 Niagara Casinos
📍 Niagara Falls