Company: NUPT Ambulance Service

Location: 305 Matheson Boulevard East, Mississauga, Ontario

Job Type: Full-time, On-site

ABOUT NUPT

NUPT Ambulance Service provides professional non-emergency patient transportation and medical transfer services throughout Ontario and beyond. We are seeking an experienced, dependable City Dispatcher to coordinate time-sensitive patient transfers and support our field teams, healthcare partners, patients, and families.

To learn more about our organization, please visit www.nupt.ca.

KEY RESPONSIBILITIES

- Answer incoming calls professionally and collect accurate patient and transfer information.
- Enter booking and transfer information accurately into the dispatch database.
- Assign and dispatch appropriate teams and vehicles based on location, availability, patient requirements, and scheduled pickup times.
- Plan productive routes using Google Maps and other dispatch tools.
- Monitor active transfers and maintain real-time communication with field teams.
- Record arrival, pickup, departure, destination, and completion times accurately.
- Communicate with hospitals, healthcare facilities, clients, patients, and families.
- Provide timely updates regarding delays, schedule changes, and transfer status.
- Coordinate multiple transfers while responding appropriately to changing operational priorities.
- Maintain accurate call logs, transfer records, and dispatch documentation.
- Work collaboratively with management, dispatch personnel, and field crews.
- Protect confidential patient and client information.





REQUIRED QUALIFICATIONS Applicants must meet the following requirements:
- Minimum of three years of professional dispatching experience.
- Legally entitled to work in Canada.
- Reliable access to a personal vehicle for traveling to and from the workplace.
- Robust proficiency with Google Maps, Google Sheets, and Microsoft Excel.
- Strong data-entry, computer, and telephone skills.
- Ability to type quickly and accurately.
- Excellent verbal and written communication skills.
- Ability to remain calm and make informed decisions in time-sensitive situations.
- Ability to manage multiple calls and transfers simultaneously.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a fast-paced, team-based environment.
- Dependable attendance, punctuality, and schedule flexibility.
- Willingness to complete a background screening appropriate to the responsibilities of the position.

PREFERRED EXPERIENCE
- Dispatching experience in patient transportation, ambulance operations, healthcare, logistics, towing, courier services, or another time-sensitive environment.
- Familiarity with transportation management or computer-aided dispatch systems.




- Experience coordinating with hospitals, healthcare facilities, clients, and mobile field teams.
- Knowledge of the Greater Toronto Area and surrounding regions.

BENEFITS
- Dental care
- Extended healthcare
- Vision care
- On-site parking

WHY JOIN NUPT? This position offers an opportunity to support patients and healthcare organizations while coordinating services that make a meaningful difference in people’s lives. The successful candidate will be dependable, organized, compassionate, and comfortable working in a demanding operational environment.

HOW TO APPLY

Please submit your résumé and briefly describe:
- Your dispatching experience;
- The dispatch systems and software you have used;
- Your experience with Google Maps, Google Sheets, and Microsoft Excel
- Your availability to work.

Only applicants who meet the minimum requirements will be considered. We thank everyone for applying; however, only candidates selected for an interview will be contacted. NUPT Inc. is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request throughout the hiring process.

Job Type: Full-time

Pay: $19.00-$23.00 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:
- French not required

Experience:
- dispatching: 3 years (required)

Work Location: In person

📌 CITY DISPATCHER – NON-EMERGENCY PATIENT TRANSPORT (Mississauga)
🏢 NUPT
📍 Mississauga