Elevate customer relations as a Client Escalations Specialist at Nuovo Artistic Studios in Montreal. Utilize your emotional intelligence and resilience to transform client issues into loyalty and satisfaction. This role requires a proactive, detail-oriented Client Escalations Specialist with a minimum of 3-5 years in customer experience or crisis resolution.

You'll work in a dynamic environment where your solid problem-solving and negotiation skills will drive client satisfaction. Engage in high-stakes escalations while maintaining discretion and professionalism. Key Responsibilities:

- Manage daily client support via calls, emails, and follow-ups
- Act as the primary contact for high-stakes escalations
- Investigate and resolve production bottlenecks with teams




- Exercise strategic judgment for refunds and priority reshoots
- Conduct root-cause analyses on recurring client issues Requirements:
- 3-5 years in client services or crisis resolution
- Strong negotiation and mediation abilities
- Proven resilience for handling sensitive situations
- Experience with root-cause analysis
- Excellent communication skills in English; bilingual is a plus Drive change and enhance client experiences at Nuovo Artistic Studios with your strategic insight and emotional intelligence.

📌 Client Crisis Resolution Specialist (Montreal)
🏢 Nuovo Artistic Photography
📍 Montreal