Drive client satisfaction as a Collections Advisor with Scotiabank in Anjou, Quebec. Focus on payment management and customer relations to support optimal results. This role involves championing a customer-focused culture while ensuring collections processes align with bank policies and practices.

You will conduct collection activities, assess customer payment plans, and manage inquiries regarding overdue accounts. Effective communication and problem-solving skills are key to resolving challenges and maintaining robust client relationships. Key Responsibilities:

- Conduct timely payment collection through various communication channels
- Negotiate revised loan terms and settlements with customers
- Resolve inbound inquiries regarding loan contracts in arrears




- Ensure compliance with operational and regulatory risk management
- Foster an inclusive work environment for your team Requirements:
- Experience in collections or financial customer service
- Proficient with Microsoft software and payment systems
- Bilingual in French and English for client interactions
- Understanding of predictive dialer equipment
- Availability during operational hours, Monday-Saturday Utilize your collections expertise and customer service skills at Scotiabank in Anjou to support financial growth.

📌 Collections Advisor at Scotiabank (Montreal)
🏢 Scotiabank
📍 Montreal