Elevate your career at Fairstone Bank as a Collections Vendor Management Manager. Lead outsourced collection activities while ensuring compliance and improving customer experience in a hybrid work setting. As a Collections Vendor Management Manager, you will oversee daily performance and compliance of outsourced collection agencies across various products.

Your role includes managing partnerships, ensuring key performance indicators are met, and optimizing processes for enhanced efficiency while maintaining customer experience. Join our team and make a significant impact in the collections sector. Key Responsibilities:

- Manage day-to-day activities with collection agencies
- Ensure compliance with vendor contract engagements




- Monitor performance and propose adjustments
- Lead daily performance calls with agencies
- Resolve escalations and inquiries from agencies Requirements:
- Minimum 5 years in collections and financial services
- 2+ years in vendor management or supervisory role
- Proficient in English and French communication
- Advanced Microsoft Excel skills required
- Knowledge of compliance regulations for call quality assurance Drive collections excellence and customer satisfaction as Fairstone Bank’s trusted vendor management leader.

📌 Collections Vendor Management Manager (Montreal)
🏢 Fairstone Bank
📍 Montreal