About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race.

We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type:

Full-time Temporary

Salary/Hourly Range:

$43.38 - $47.53

Contract Length

Approximately 6 months (until March 2027)

Work Details (Days/Hours):

Monday – Friday 35 hours per week

Hybrid Eligible

Yes

Affiliation:

CUPE Local 79

Division and Department

Strategic Planning and Stakeholder Relations

Location:

931 Yonge Street

Number of Vacancies:

1

Existing/New Job:

Existing

Grade:

TCHC 6

Vacancy Status

Existing

Candidate List or Eligibility List:

Candidate List

What we offer In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Three weeks paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount;

Hybrid Job: This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements. Make a difference The Coordinator, Information & Business Support is responsible for coordinating and facilitating business information to develop and implement action plans and procedures to support the Strategic Planning Division (Relationship Management Office Business Unit), with maintaining and improving collaborative relationships with key internal (staff, business units, leadership) and external stakeholders (Toronto Seniors Housing Corporation, City of Toronto). Ensure the Business Unit’s standards, practices and systems are aligned with corporate objectives, values, policies and strategic directions/ initiatives, achieving desired impact in TCHC communities.

What you’ll do

Internal/ External Stakeholder Coordination

- Lead the coordination, planning and alignment of the business unit’s work with that of other corporate divisions and key external stakeholders




- Co-ordinate and support strategic relationship management Consult and collaborate with other business units as appropriate to advise and support strategic relationship outcomes

Business Process Development

- Lead the development of business processes and systems as well as documenting and managing workstream and informational requirements for the Business Unit
- Facilitate the implementation of strategic action plans coordinating with relevant stakeholders (e.g. TCHC business units and leadership, TSHC, and the City of Toronto)
- Plan, co-ordinate and monitor the implementation of action plans, processes, and workstreams p for the Business Unit including facilitating meetings
- Develop standards and best practices to improve Business Unit outcomes

Analysis, Evaluation and Reporting

- Develop evaluation frameworks to support Business Unit outcomes
- Conduct reviews of specific process and practices and recommend solutions to achieve outcomes and strategic directions
- Develop and manage tracking systems for various workstreams Review and analyze Business Unit results and progress updates on divisional work, and develop recommendations to improve business processes
- Develop reports, papers, briefing notes, and presentations for internal/external stakeholders
- Make recommendations to improve reporting and information management as appropriate

Project Management

- Lead projects including project management responsibilities
- Coordinate work of others on a project-by-project basis

What you’ll need

- University undergraduate degree in social sciences (e.g., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography);
- Minimum of 2 years of experience, preferably in a large public corporate environment, in one or more of the following areas: policy analysis or development, stakeholder relations, communications, evaluation, research project management, business planning;
- Solid group facilitation and coordination skills for leading stakeholder meetings, consultations, and presentations Proficiency with computerized business applications including Microsoft 365 (SharePoint, word, excel, PowerPoint, etc.) other database software applications as applicable);

- Knowledge of social housing operations, policies and procedures and relevant legislation that is applicable to Toronto Community Housing preferred;
- Proven ability to analyze, interpret and summarize content and large amounts of information to prepare reports and support sound recommendations to leadership
- Proven ability to interact, engage and collaborate effectively with a variety of internal and external stakeholders including: staff, tenants, business partners and community groups;
- Excellent project management and organizational skills;
- Excellent oral and written communication skills and presentation skills;

- Ability to effectively work remotely and also travel to various locations (within Toronto) for in-person days, as required.

What’s next Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward,



the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [email protected].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [email protected] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.

📌 Coordinator Information & Business Support (Toronto)
🏢 Toronto Community Housing or Toronto Seniors Housing
📍 Toronto