We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position ofCounter Salesbased out ofSudbury, ON location.

POSITION OVERVIEW

We are seeking a dependable, customer-focused professional to support counter sales in a high-traffic, fast-paced branch environment. This role plays a key part in delivering prompt service to walk-in customers, processing orders and inquiries efficiently, and collaborating with the branch team to ensure smooth operations and a strong customer experience.

RESPONSIBILITIES

- Greet and assist walk-in customers at the counter, providing prompt and professional service
- Respond to customer product inquiries in person, as well as via phone and email to support branch sales
- Assess customer needs on the spot and recommend appropriate products and solutions
- Provide pricing, availability, and alternative product options when required
- Process sales transactions, quotes, special orders, and returns accurately
- Communicate order status, shipment details, and delivery timelines
- Work with warehouse staff and vendors to ensure timely order fulfillment
- Increase sales through cross-selling, upselling, and promotions
- Build strong relationships with repeat and new customers
- Help maintain an organized, stocked, and professional counter area
- Support inventory counts and maintain accurate system information




- Uphold company policies and procedures while maintaining a professional branch presence
- Perform other branch and counter-related duties as assigned

QUALIFICATIONS

- Though not required, preference will be given to individuals with Counter Sales experience working in Safety, Industrial, or related environment(s)
- Strong customer service skills with a qualified, positive attitude
- Clear and effective communication skills
- Able to work in a fast-paced environment and manage multiple tasks simultaneously
- Solid problem-solving skills with strong attention to detail and accuracy
- Honest, dependable, and punctual with a proactive work ethic
- Strong time management skills with the ability to work independently and as part of a team
- Capable of following written instructions, safety procedures, and documented processes
- Comfortable using computers, Microsoft Office (Outlook, Excel), and ERP/order entry systems

In accordance with the provincial wage transparency requirements, the expected base compensation for this position is between $41,600 and $45,700 or more, depending on relevant experience, technical competencies, certifications, etc. In addition, all permanent & full-time associates are eligible for additional benefits, including but not limited to: Medical, Dental, Vision, STD/LTD/AD&D;, Life Insurance, RRSP Matching, Pro-rated Vacation Entitlement, Paid Statutory Holidays, Employee Assistance, etc.

📌 Counter Sales Associate (Greater Sudbury)
🏢 Soucie Salo Safety
📍 Greater Sudbury