The CPIC Unit at the Edmonton Police Service is integral in preserving the quality of life in our communities by increasing public safety and security in cooperation with other agencies and the citizens of Edmonton. Join the CPIC (Canadian Police Information Centre) Unit where we offer a vibrant and challenging work environment with rewarding career opportunities. CPIC Unit provides a variety of work and the prospect to contribute to your community.

We are seeking a highly motivated and adaptable professional to lead and manage teams in this fast-paced, dynamic environment. This role requires exceptional supervision and teamwork skills to ensure public safety, community support, and police collaboration while thriving under high-pressure conditions. This role provides opportunities to manage diverse tasks and responsibilities, demonstrating versatility and adaptability to meet ever-changing priorities and demands.

Reporting to the CPIC Unit Supervisor, the CPIC Operator II Team Lead must be able to work within a high-pressured environment to ensure the delivery of operational information and support to police personnel and authorized outside agencies. The CPIC Unit requires one (1) permanent individual with excellent leadership, customer service and communication skills to assume the following responsibilities: Prepare employee performance and development plans. Development, implementation and evaluation of training procedures, programs and orientation processes Provide ongoing support, training, coaching and mentoring to employees.





Ensure employee compliance with EPS and CPIC policies. Enter, audit and review and conduct maintenance of agency CPIC records and CPIC Purge reports to ensure accuracy and quality assurance standards are maintained. Manage warrant files for and coordinate the return of arrested individuals from out of the province as required.

Participate in the hiring of and oversee training and development of new CPIC Operators. Provide relief supervision acting as Unit Supervisor and other related duties as required.

High School

Diploma or equivalent. Extensive experience using EPROS/Niche UA, JOIN, CPIC and CPIC Web. Requires advanced knowledge of the CPIC system, policies and procedures. Identify and manage priorities in a high-pressured environment. Proven experience in identifying, mitigating, and managing risks in a professional setting. Able to accurately and efficiently input, query, interpret, edit and relay information.

Assets: Successful completion of leadership training and/or certification Successful completion of conflict resolution training and/or certification Successful completion of Change Management training and/or Certification Rotating 12-hour shifts to provide 24-hour coverage, 7 days per week. 21B,



Salary Grade: 013, $28.64 - $35.92 (Hourly), $2,291.80 - $2,873.80 (Bi-Weekly), $59,814.94 - $75,005.14 (Annually). We welcome diversity and encourage applications from all qualified individuals. Include a current resume and covering letter with your online application.

As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service, you acknowledge and agree to participate in future Enhanced Security Re-Clearances at schedule intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division. Applicants who have completed post secondary education outside of Canada are encouraged t o obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS), or another recognized Canadian credential evaluation service.

For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada, Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications. The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.

📌 CPIC Information Operator II - Shift Supervisor (Edmonton)
🏢 City of Edmonton
📍 Edmonton