Elevate customer's digital journeys as a CRM Lead in Financial Services with BRP. Drive strategy, deliver projects, and enhance customer experience in a hybrid work environment. As a CRM Lead at BRP, you will be pivotal in shaping the CRM strategy for Financial Services, focusing on customer experience and engagement.
With over 7 years of experience in CRM and strategic planning, your role encompasses multi-channel orchestration and performance optimization. Collaborate across teams, integrate solutions, and lead the execution of CRM initiatives that align with business objectives. Key Responsibilities:
- Lead CRM strategy for financial services and define key objectives
- Design data-driven customer experiences across all channels
- Oversee end-to-end project execution with cross-functional teams
- Develop business cases and execution plans to make informed decisions
- Monitor performance metrics and optimize customer engagements Requirements:
- Bachelor's degree in Marketing or related field
- 7+ years of experience in CRM and automotive financing
- Solid data leveraging and customer journey optimization skills
- Bilingual in English and French, both spoken and written
- Excellent project management and communication capabilities Shape the future of financial CRM with BRP and drive exceptional customer interactions.
📌 CRM Strategy Lead in Financial Services (Montreal)
🏢 BRP
📍 Montreal