Elevate customer satisfaction as the Customer Experience Manager at Mark's Stores. This leadership role focuses on team development, efficient operations, and ensuring exceptional service. As a key member of the leadership team, you will drive improvements based on customer feedback while ensuring alignment with our brand purpose: Making life in Canada better.

You will lead a diverse team, manage scheduling, and implement loyalty programs that connect customers with essential products and services. Key Responsibilities:

- Lead and develop a high-performing team
- Enhance customer experience through feedback analysis
- Implement and manage loyalty program initiatives
- Run the Manager on Duty program each shift
- Resolve customer escalations promptly and effectively Requirements:
- Proven leadership experience in retail management
- Strong communication and problem-solving skills
- Ability to train and mentor team members
- Results-oriented mindset focusing on key metrics
- Adaptability in a rapid-paced retail environment Be the driving force behind exceptional customer interactions and elevate team performance at Mark's Stores.

📌 Customer Experience Manager at Mark's Stores (North Bay)
🏢 SportChek
📍 North Bay