Lead customer experience initiatives at Toromont in Concord. Drive customer satisfaction by reporting on best practices and engaging with regional operational leaders. As a Customer Experience Lead, you will be instrumental in implementing Toromont’s customer experience strategy.

This full-time role requires a blend of customer service, marketing, and operational expertise. You'll engage with various teams to enhance the VOICE of the Customer and ensure high standards for brand loyalty. Key Responsibilities:

- Implement customer experience strategy across regions
- Analyze customer feedback and drive improvement initiatives
- Manage data collection and distribution for operational efficiency
- Conduct quarterly assessments and implement changes
- Facilitate the You’re Appreciated employee recognition program

Requirements:

- Bachelor's degree in marketing required
- 3-6 years of experience in customer experience management
- Robust analytical, leadership, and communication skills
- Proficient in Microsoft 365 and data visualization tools
- Bilingualism in English and French is an asset

Enhance customer engagement and operational effectiveness while leading change in customer experience at Toromont.

📌 Customer Experience Lead at Toromont (Vancouver)
🏢 Toromont CAT
📍 Vancouver