Sullivan & Bleeker Baking Co. is a high-volume, established Toronto bakery. We don’t just sell cupcakes and cookies; we sell a premium experience to our loyal clients.
We are looking for a Customer Success & Operations Liaison who takes pride in being the heartbeat of our office. This isn’t a passive desk job, you are the vital link between our customers and our kitchen, ensuring that every order is perfect from the first inquiry to the moment it’s ready for pickup or delivery.
The Priority:
Because our kitchen moves fast and our clients rely on us daily, consistency is our #1 requirement. We need a professional who:
- Is fully committed to being on-site for the entire workday, Monday–Friday.
- Understands that being on time means being ready to support the team when the bakery is at its busiest.
- Thrives in a tight-knit, collaborative environment where everyone pitches in to ensure smooth operations.
The Impact:
You manage the full circle of our business, ensuring nothing falls through the cracks:
- The Client Connection: You are the friendly, responsive face of the brand for our retail customers. You handle inquiries with speed, accuracy, and a genuine passion for our products.
- The Kitchen Connection: You translate customer needs into explicit instructions for our bakers.
You are the final check to ensure that what was ordered is exactly what is being produced.
- Product Expertise: You will stay fully immersed in our evolving menu, mastering our seasonal offerings and new launches to confidently promote and describe them to our clients.
Who You Are:
- Unshakeable Reliability: You understand that your presence is essential to the team’s daily success.
- Communication Mastery: You can speak with a retail customer and a busy head baker with equal clarity, empathy, and respect.
- Detail-Obsessed: You’re an expert multitasker who can make quick decisions without losing track of the small details.
- Tech-Proficient: Comfortable with Microsoft Excel/Google Sheets and basic office software. Familiarity with Shopify or QuickBooks is a major asset.
- Team Spirit: You’re happy to step outside your core role to help a colleague when the bakery gets busy.
The Essentials:
- Pay: Commensurate with experience.
- Schedule: Monday to Friday, 8:00 AM – 5:00 PM
- Location: 142 Martin Ross Ave, North York, ON (in-person — reliable daily commute required)
- Type: Full-time, permanent
- Time Off: 2 weeks paid vacation
- To Apply Send us your resume and a few lines about why you'd be a great fit. Please confirm you can reliably commute to our location daily.