Enhance your career as a Customer Service Analyst on a 12-month contract with AbbVie, contributing to innovative health solutions. Utilize your bilingual skills in French and English to deliver exceptional customer support. As a Customer Service Analyst reporting to the Customer Service Lead, you will leverage your customer service experience and attention to detail to process orders, answer inquiries, and ensure customer satisfaction.

This role involves communication with multiple internal departments, managing data, and generating reports. It’s ideal for candidates with a pharmaceutical industry background who possess robust problem-solving skills. Key Responsibilities:

- Process sales orders accurately and promptly
- Handle customer inquiries via phone, fax, and email




- Communicate product availability and assist sales teams
- Generate weekly/monthly reports on customer metrics
- Address and resolve customer complaints efficiently Requirements:
- 2-3 years of customer service experience required
- Bilingual in French and English, both written and spoken
- Experience with SAP strongly preferred
- Background in the pharmaceutical industry desired
- Excellent communication skills in both languages Utilize your bilingual abilities and customer service expertise to thrive as a Customer Service Analyst with AbbVie.

📌 Customer Service Analyst at AbbVie (Montreal)
🏢 AbbVie
📍 Montreal