Enhance customer experience as a Customer Service Coordinator at CPKC in Winnipeg, Manitoba. This role focuses on managing inquiries, resolving service concerns, and maintaining communication in a fast-paced logistics setting.

The Customer Service

Coordinator is crucial in CPKC's 24/7 Network Service Center. In this full-time position, you'll coordinate effectively between customers, internal stakeholders, and field operations. Success hinges on robust organizational skills, sound judgment, and the ability to manage multiple priorities while ensuring exceptional service. Key Responsibilities:

- Respond professionally to customer inquiries and issues
- Monitor shipments and provide timely updates
- Investigate and resolve service-related concerns




- Collaborate with stakeholders for efficient issue resolution
- Document and track customer interactions accurately

Requirements:

- High school diploma; post-secondary education preferred
- Experience in logistics or customer service needed
- Solid communication and organizational skills required
- Ability to adapt and solve problems in pressure
- Fluency in English; other languages a plus

Drive customer satisfaction and operational success through effective service and support in this key role at CPKC.

📌 Customer Service Coordinator at CPKC (Winnipeg)
🏢 CPKC
📍 Winnipeg