Lead the Customer Service team at Titanium Transportation Group, ensuring exceptional service delivery and operational excellence. Engage directly with customers and promote team development in Bolton, ON. As a Customer Service Manager, you will report to the Customer Development & Pricing Manager and manage daily operations.

You will coach team members, address escalated issues, and cultivate strong customer relationships. Your leadership will foster a cooperative environment focused on continuous improvement. Key Responsibilities:

- Lead and develop the Customer Service Representatives team
- Oversee daily operations and communications with customers
- Manage escalated customer inquiries and service failures
- Collaborate with internal teams to meet customer expectations
- Monitor service performance metrics and team productivity Requirements:
- 5+ years in customer service, preferably in logistics
- 3+ years in a supervisory role
- Post-secondary education in Business or related field
- Familiarity with Transportation Management Systems
- Proficient in Microsoft Office Suite Drive customer satisfaction and efficiency as you lead the Customer Service operations at Titanium.

📌 Customer Service Manager at Titanium (Montreal)
🏢 Titanium Logistics
📍 Montreal