? WE’RE HIRING: Customer Service Supervisor ?

? Hybrid | Welke Customs Brokers Ltd.

Are you an experienced customs professional who is ready to take the next step in your career and lead a high-performing team?

Welke Customs Brokers Ltd. is looking for a Customer Service Supervisor to join our team and play a key role in supporting our Customer Service Representatives, managing escalated customs matters, strengthening customer relationships, and driving operational excellence.

? What You’ll Be DoingAs a Customer Service Supervisor, you will:

- Lead, coach, mentor, and support a team of Customer Service Representatives
- Provide day-to-day guidance and help prioritize departmental workloads
- Act as the primary escalation point for complex customs entries and clearance issues
- Support customer concerns, shipment delays, and CBSA-related matters
- Process customs entry corrections and voluntary disclosures/corrections in CargoWise
- Manage designated high-profile/special customer accounts
- Oversee new customer accounts during their first 30 days
- Develop customer-specific procedures and onboarding requirements
- Monitor quality, accuracy, and compliance of customs documentation
- Identify trends, recurring errors, and opportunities for training and improvement
- Support team development, SMART goals, process improvements, and best practices
- Participate in management meetings and operational initiatives





? What We’re Looking ForThe ideal candidate will have:

✅ 5+ years of customs brokerage experience, with strong experience processing customs entries across all modes of transportation

✅ 2+ years of supervisory or leadership experience, including coaching and developing a team

✅ Solid knowledge of Canadian customs regulations and CBSA processes

✅ Intermediate to advanced customs knowledge — the more experience, the better!

✅ Advanced working knowledge of CargoWise

✅ CCS designation required

✅ Experience setting and supporting SMART goals and employee development

✅ Strong problem-solving, decision-making, and organizational skills

✅ Excellent communication and customer relationship management skills

✅ A positive, collaborative, and team-focused attitude

✅ Strong attention to detail and commitment to accuracy

Post-secondary education in Customs, International Trade, Business, or a related field is considered an asset.

?Why Join Welke?This is a great opportunity for someone who wants to combine their customs expertise with people leadership and make a meaningful impact on both our customers and our team.

If you are a customs professional who enjoys solving problems, developing people, building strong customer relationships, and being part of a collaborative team, we’d love to hear from you!

? Interested? Apply today or reach out to learn more about the opportunity.

📌 Customer Service Supervisor (Etobicoke)
🏢 Welke | Customs Brokers and Global Logistics
📍 Etobicoke