Join our remote team as a Customer Success Evaluator, focusing on AI-generated documents and projects. Leverage your expertise to ensure high-quality outcomes in every evaluation. We are seeking experienced Evaluators with at least five years in Customer Success/Support Operations.
This role is pivotal, requiring proficiency in Microsoft Office and Google Workspace, particularly Google Slides and PowerPoint. You will carefully assess AI-generated work products against domain-specific quality standards to maintain accuracy and presentation excellence. Key Responsibilities:
- Evaluate AI-generated artifacts according to specific rubrics
- Identify factual and presentation errors in outputs
- Provide structured, transparent written feedback on quality Requirements:
- 5+ years in Customer Success or support operations
- Native or professional fluency in English
- Proficiency in Microsoft Office and Google Workspace
- Advanced degree preferred but not required Apply your Customer Success expertise to enhance AI-generated content quality and contribute to project success.
📌 Customer Success Evaluator for AI Products (Ottawa)
🏢 Mercor
📍 Ottawa