About The Company 7shifts is a leading scheduling and payroll platform dedicated to empowering restaurant teams to succeed. With an intuitive app and industry-specific solutions, 7shifts streamlines operations by saving time, minimizing errors, and managing costs effectively for over 55,000 restaurants worldwide.

Our mission is to simplify team management and enhance performance within the restaurant industry, fostering a connected and engaged workforce. As a forward-thinking SaaS company, we are committed to creating a thriving restaurant ecosystem through innovative technology and exceptional support. Backed by venture capital and recognized among the best workplaces in North America, 7shifts values diversity, inclusivity, and continuous growth, offering a dynamic environment where employees can develop their skills and make a meaningful impact.

About The Role The Customer Support Representative at 7shifts plays a vital role in ensuring customer satisfaction and retention by helping clients maximize the value of our platform. As the first point of contact, you will engage with customers via chat, email, and phone, providing personalized, empathetic, and solution-oriented support.

Your goal is to troubleshoot issues, educate users on product features, and identify opportunities for clients to benefit more from our solutions. You will collaborate closely with the support team, contribute to ongoing improvements, and help shape a positive customer experience. This role offers an exciting opportunity to work in a fast-paced environment, solve real-world problems, and develop a deep understanding of restaurant operations and SaaS technology.

Qualifications

- 1–2 years of experience in a technical customer support role or similar
- Solid written and verbal communication skills
- Experience working with web and mobile applications and troubleshooting issues effectively
- Resourceful and resilient problem-solving skills with keen attention to detail
- Ability to learn quickly and stay updated on product features and releases




- Curiosity and proactive approach to addressing customer needs
- Empathy and efficiency in customer interactions
- Experience supporting SaaS platforms, especially in support functions
- Experience working with US Payroll software (preferred)
- Background in the restaurant industry (preferred)
- Fluency in Spanish or French (preferred)

Responsibilities

- Act as the primary point of contact for customers via chat, email, and phone, troubleshooting and resolving issues promptly
- Educate customers on platform features through training materials, videos, and personalized guidance
- Understand customer business challenges and identify ways to maximize product benefits
- Proactively track support requests, common issues, and report software bugs to relevant teams
- Collaborate with the support team in meetings and discussions to improve service quality
- Maintain thorough documentation of customer interactions and resolutions
- Stay current on new product features and updates to provide accurate support
- Contribute to creating resources that enhance customer onboarding and ongoing success

Benefits

- Competitive base salary ranging from CAD $50,000 to CAD $75,000, with performance-based growth opportunities
- Comprehensive health and dental benefits
- Lifestyle spending accounts and flexible parental leave programs
- Flexible work arrangements including remote, in-office, or hybrid options
- Generous vacation policy encouraging work-life balance
- Supportive tools such as Apple technology and home office setups
- Opportunities for professional development, coaching, and internal growth
- Inclusive and diverse work environment committed to equity and belonging
- Participation in a fast-moving, innovative industry that values your contributions

Equal Opportunity 7shifts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, identities, and experiences to apply. Our hiring practices are grounded in fairness and equal opportunity, and we strive to foster a workplace where everyone can thrive and contribute to our collective success.

📌 Customer Support Representative (Canada)
🏢 Sundayy
📍 Canada