Elevate your career as a Cyber Service Management & Analytics Specialist focused on enhancing IT service processes. Leverage data, incident management, and performance analytics to drive improvements across dynamic Cyber platforms. This pivotal role requires a solid background in IT Service Management, emphasizing Incident, Problem, Change, and Service Management.

You will serve as a bridge among Cyber Engineering, Operations, and key stakeholders, improving governance and operational stability while ensuring compliance with various standards. Your analytical skills will be crucial in identifying trends and providing actionable recommendations. Key Responsibilities:

- Coordinate ITSM activities across Cyber and IAM platforms
- Monitor operational metrics and identify key improvement opportunities




- Develop dashboards and reporting insights using Power BI and Excel
- Drive cross-functional initiatives with diverse teams
- Support audit and compliance activities through effective documentation Requirements:
- Strong IT Service Management knowledge
- Experience with ServiceNow or similar ITSM platforms
- Proficiency in analytics tools like Power BI and Excel
- Excellent communication skills for stakeholder engagement
- Ability to manage multiple projects effectively Enhance service performance and operational efficiency by mastering key analytics and ITSM practices in this role.

📌 Cyber IT Service Management Specialist (Montreal)
🏢 Randstad Enterprise
📍 Montreal