We are a well-established, fast-paced, patient-focused dental practice located in Downtown Hamilton seeking a friendly, organized, and reliable Dental Receptionist to join our team. The ideal candidate has excellent communication skills, enjoys helping patients, and can manage scheduling, insurance claims, and administrative tasks with accuracy and attention to detail.

Responsibilities

- Greet patients warmly and manage the check-in and check-out processes.
- Schedule appointments, manage patient recalls, and manage the office schedule efficiently.
- Maintain accurate patient records using AbelDent software.
- Verify insurance coverage, process insurance claims (assignment and non-assignment), and handle patient payments.
- Update patient records accurately, including medical history, consent forms, and referrals.
- Handle patient inquiries regarding treatment, insurance, and billing via phone calls, text messages, and emails with professionalism.
- Collaborate with dental staff to ensure seamless patient flow throughout the office.

Qualifications

- Prior experience as a Dental Receptionist is required.
- Knowledge of AbelDent dental software is a major asset.
- Friendly,



professional demeanour with excellent communication skills (both verbal and written).
- Organized, detail-oriented, and able to multitask in a busy setting while maintaining a positive attitude.
- Proactive mindset – you notice what needs to be done and take ownership.
- Ability to work individually and as a true team player.
- Experience with MS Office (Word, Excel, Outlook).
- Dental assisting experience is a plus.

Schedule:

- Monday, Thursday, Friday: 8:40 AM – 5:00 PM
- Tuesday, Wednesday: 8:40 AM – 6:00 PM
- One Saturday per month: 7:40 AM – 3:00 PM
- *Our office is closed on all statutory holidays

If you take pride in providing excellent service and enjoy being part of a busy, collaborative dental office, we’d love to meet you. Job Types: Full time, Permanent

Pay: $25.00-$32.00 per hour

Benefits

- Company events
- Dental care

Application question(s):
- Do you hold a Dental Assisting certificate? If so, what level do you hold?
- Are you proficient with AbelDent?

Experience:
- Dental receptionist: 1 year (required)

Work Location: In person

📌 Dental Office Receptionist (Canada)
🏢 Excel Dental
📍 Canada