The Director, Digital Program Management is responsible for leading the successful delivery of strategic digital transformation programs that advance Manulife's One Manulife vision. This role will lead complex, multi-year programs that span business units, segments, and technology organizations, including initiatives such as Unified Canada, Digital Storefront (DSF), Shared Capabilities, and other enterprise customer experience transformation efforts. They will operate comfortably with senior executives and business leaders while also diving into delivery details, resolving issues, managing dependencies, coordinating teams, and driving outcomes across large, cross-functional programs.

Program

Leadership & Transformation Delivery Lead large-scale digital transformation programs from initiation through execution, implementation, and business adoption. Partner with product, technology, and business leaders to ensure delivery remains aligned to strategic goals and customer outcomes. Program & Project Management Manage complex interdependencies across multiple workstreams, products, and business units.

Proactively identify, mitigate, and elevate risks, issues, and dependencies. Building and maintaining integrated program plans. Managing RAID logs and dependency tracking. Facilitating working sessions, workshops, planning events, and executive reviews.

Creating executive-ready status reports, presentations, and briefing materials. Supporting roadmap, release, and milestone planning activities. Partnering with Product Owners, Delivery Leads, and Scrum Masters to ensure execution remains on track.

Directly project managing high-priority workstreams during critical delivery periods.

Executive Stakeholder Management

Lead executive governance forums, steering committees, and transformation reviews. Build strong relationships across business, technology, operations, and digital experience teams. Manage stakeholder alignment across multiple segments, functions, and leadership teams.

Provide clear, concise executive communications on program progress, risks, dependencies, decisions, and outcomes.



Act as a key connector between Digital Experience, Product, Technology, Operations, and business stakeholders. 10+ years of experience leading complex digital transformation, program management, or technology delivery initiatives. ~ Experience leading customer-facing digital experience, platform modernization, or enterprise transformation initiatives. ~ Bachelor's degree required; Master's degree (e.g., MBA or MS in a technical or business field) is a plus. Exceptional program and project management expertise.

Advanced

PowerPoint, Excel, and executive storytelling skills. Strong financial and delivery management discipline.

Experience creating executive-level presentations, updates, and decision materials. Strong understanding of Agile delivery practices and product operating models. Familiarity with digital product development from discovery through delivery. PMP Certification is considered an asset.

Experience within financial services is an asset. We’ll recognize and support you in a flexible workplace where well-being and inclusion are more than just words. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention,



advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 125,100.00 CAD - $175,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Director, Digital Program Management (Toronto)
🏢 Manulife
📍 Toronto