You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to recent heights.

At Sun

Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. When you join Sun Life, you’ll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients’ lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Ensure the HR technology ecosystem is reliable, secure, compliant and continuously improving, while leading the successful execution of business-critical cyclical activities, Workday releases and updates across systems in the Operations team’s purview. The Director, HR Technology Operations is accountable for the reliability, security, compliance, service health and continuous improvement of the HR technology ecosystem. This role leads day-to-day production operations and support across Workday and other HR systems, while ensuring business-critical cyclical activities, Workday releases and updates are planned and executed safely, predictably and with minimal disruption.

Own the operational strategy, service model and standards for Workday and other HR systems in the Operations portfolio. Oversee production support, incident response, problem management, service restoration, root cause analysis and stakeholder communications. Lead the end-to-end planning and execution of myPay and other recurring HR technology activities.

Own the assessment, planning, testing, implementation and stabilization of bi-annual Workday releases and updates to other systems. Oversee release and operational readiness practices across the HR technology ecosystem. Ensure effective controls across access, security operations, configuration, change, release, data handling and production support.





Use operational data, automation, standardization and continuous improvement to strengthen service quality, resilience and employee and administrator experience. Significant experience leading technology operations or service delivery for a broad portfolio of enterprise SaaS applications, ideally including HR technology or Workday. Demonstrated experience leading business-critical cyclical processes, enterprise releases, production support and operational change.

Experience establishing and improving service management, incident, problem, change, release and operational readiness practices.

Experience managing technology risk, security operations, controls, audits and compliance obligations in a complex organization.

Experience leading multidisciplinary technical teams and influencing senior HR, business, risk and technology stakeholders. Knowledge of Workday operations and release management, service reliability, access controls, operational measurement, observability and service reporting. A competitive salary and bonus program, based on market scale A flexible group insurance program starting on your first day of work to meet your needs and those of your family.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected] are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

Human Resources Posting End

Date

📌 Director, HR Technology Operations (Kitchener)
🏢 Sun Life
📍 Kitchener