Becoming a part of the TDSB team means joining a talented community of educators and support staff dedicated to enriching the lives of all students and helping them to achieve success. The TDSB is one of the largest and most culturally diverse school boards in Canada, with approximately 246,000 students in 584 schools and approximately 40,000 employees. We strive to meet the accommodation needs of persons with disabilities.

Disability Case Administrator

Reporting to the Manager, Disability Case Management, the Disability Case Administrator will be responsible for administration of the Board's short term leave disability plan (STLDP) and WSIB.

Responsibilities include claims adjudication, on-going case management, claim notification, return to work, work accommodations and transfer of employees from STLDP to long term disability (LTD).

The Disability Case

Administrator will serve as a resource for employees, managers, supervisor, unions, federations, external providers and other parties with respect to disability case management processes. Review and analyze medical information received and adjudicate claims ensuring legislative compliance and adherence to collective agreements, terms and conditions, related policies, procedures, practices and guidelines. Identify cases requiring further medical management and arrange/facilitate for medical examinations and other health evaluations (e.g., Follow up with claimants to ensure appropriate information is received to adjudicate claim.

Maintain regular contact with employee and various stakeholders throughout the disability management process.



Liaise with medical providers to ensure effective and timely return to work and appropriate rehabilitative plans are implemented that will enable successful re-entry of employees into the workplace. Facilitate the seamless transition of employees transferring to Long Term Disability and returning from LTD.

Enter and update claims information on disability claim management system (e.g., Escalate complex cases to the Manager, Disability Case Management, as required. Ensure disability and WSIB claims are processed in timely manner including providing claimants with appropriate information. Communicate claims information and decisions to appropriate stakeholders, as required.

Maintain confidentiality of all medical records and documentation. Provide interpretation, advice, guidance and assistance to employees regarding the short-term disability management program, WSIB and EAP. Facilitate return to work through various strategies, which may include site visits, as required.

Deliver training programs and communication strategies as required. consecutive absence reports) and ensure appropriate adjustments are made to sick leave allotment, vacation and miscellaneous quotas. University degree in a related field such as Health Sciences (e.g., Bachelor of Health Sciences, Occupational Health Nurse, Rehabilitation Services) and three years of related experience in disability case management in a large, unionized organization,



or equivalent combination of education and experience. Demonstrated training and experience in claims adjudication and claims management, rehabilitative employment, modified return-to-work and accommodations.

Knowledge of WSIA, Occupational Health and Safety Act, Human Rights Code, Municipal Freedom of Information and Protection of Privacy Act and other related legislation. Knowledge of related Board policies, procedures, protocols and collective agreement provisions. Proven ability in promoting equitable practices which value inclusiveness and diversity.

Computer skills including spreadsheets, databases, word-processing, disability management software, human resources/payroll information system and presentation packages. May require occasional travel to TDSB sites.

Asset: ~ Disability Management designation (e.g., Certified Disability Management Professional, Certified Return to Work Coordinator). Applications will not be acknowledged in writing.

The Toronto District School

Board is deeply committed to promoting Truth, Reconciliation and the rights of Indigenous peoples, Human Rights, Equity and Anti-Racism, and the elimination of Oppressive Practices, in our schools, our workplace and in the communities we serve. We strive to meet the accommodation needs of persons with disabilities. The TDSB follows a hybrid work structure where some employees may be able to work remotely at times, based on operations requirements.

Please refer to Policy P103, Adaptable Working Arrangements for more information. TDSB uses artificial intelligence (AI) tools to support parts of the recruitment process, including the initial review of applications.

📌 Disability Case Administrator (Acting) (Toronto)
🏢 Toronto District School Board
📍 Toronto