Elevate your career with Air Canada as an Employee Care Representative, delivering exceptional customer service and support to employees regarding HR programs. This role ensures a positive employee experience through prompt assistance via calls and emails. In this pivotal role at Air Canada, you will engage directly with employees, managers, and third parties to resolve HR inquiries and pay questions.

Your responsibilities will include offering outstanding customer service, collaborating with HR functions, and addressing employee needs efficiently. Key Responsibilities:

- Provide timely responses to employee inquiries via calls and emails
- Demonstrate ownership over issues raised by employees
- Collaborate with HR to resolve various HR cases
- Act as a primary contact for HR programs and pay inquiries
- Forward inquiries to third-party service providers as needed Requirements:
- Bachelor’s degree (preferred)
- Experience in HR or contact center roles
- Excellent communication skills in English and French
- Proficiency in MS Office and HR systems
- Ability to manage competing priorities effectively Deliver top-notch employee care while enhancing your skills and growing your career at Air Canada.

📌 Employee Care Representative at Air Canada (Dorval)
🏢 Air Canada
📍 Dorval