Shape the success of enterprise clients with Riverside as an Enterprise Customer Success Manager in the Greater Toronto Area. Focus on driving adoption and enhancing client experiences with our AI-driven platform. In this strategic role, you will manage a portfolio of enterprise customers, fostering solid relationships and guiding them toward maximizing Riverside’s value.

Your expertise in customer success will enable you to lead impactful business reviews, drive retention, and identify growth opportunities for renewals and expansions. Collaboration with Product and Marketing teams will be essential in aligning client needs with Riverside's roadmap. Key Responsibilities:

- Manage enterprise customer portfolios effectively
- Conduct regular business reviews and high-impact discussions




- Identify renewal and expansion opportunities
- Collaborate cross-functionally to influence product priorities
- Ensure seamless onboarding and ongoing customer support Requirements:
- 5+ years in SaaS customer success for enterprise clients
- Experience in a fast-paced startup environment
- Strong analytical, problem-solving, and communication skills
- Proven ability to meet KPIs and targets
- Tech-savvy with passion for learning Riverside’s solutions Make a meaningful impact in customer success at Riverside, transforming content creation globally.

📌 Enterprise Customer Success Manager at Riverside (Toronto)
🏢 Riverside
📍 Toronto