GENERAL MANAGER

Operations, Sales & Finance

Nest Suite Living Inc. | West Greater Toronto Area

Reports to

Ownership

Primary markets

Mississauga, Oakville, Brampton, Toronto, and surrounding West GTA

Core oversight

Operations & Property Management | Sales & Revenue | Accounting & Finance

About Nest Suite Living

Nest Suite Living Inc. provides corporate housing solutions, offering fully furnished mid- and long-term accommodations to corporate clients, relocation programs, insurance providers, and extended-stay guests. We are committed to exceptional client and guest experiences, operational excellence and high-quality furnished housing solutions.

Position Overview

Nest Suite Living is seeking an experienced, commercially minded, hands-on General Manager to lead the company's day-to-day operations, management, and performance. Reporting to ownership, the General Manager will oversee the company's three core business functions: Operations, Sales and Accounting/Finance.

This senior leadership role requires an experienced business operator who can independently run the business, lead employees, make sound operational and financial decisions, drive revenue, oversee property management, maintain key client and partner relationships and take ownership of overall company performance.

The General Manager is ultimately responsible for ensuring that Nest Suite Living continues to operate successfully, profitably and professionally.

Geographic & On-Site Requirements The majority of Nest Suite Living's directly managed furnished accommodation inventory is in the West Greater Toronto Area, primarily Oakville, Mississauga, Brampton and Etobicoke. The company also services Toronto inventory. As this is a hands-on leadership role, the General Manager must be readily accessible to the West GTA and able to attend properties, meet with clients and partners, support operational requirements and respond to issues in person when necessary.

Regular travel throughout the areas is an essential component of the role.

1. Overall Business Leadership & Management

- Lead the day-to-day management and overall performance of Nest Suite Living across Operations, Sales and Accounting/Finance.
- Make sound operational, financial, and business decisions; set priorities and accountability; and address business risks and opportunities.
- Drive growth, profitability, operational excellence and client retention while monitoring budgets, KPIs and reporting regularly to ownership.

2. Operations & Property Management

- Oversee the accommodation portfolio, including property onboarding, setup, guest readiness, housekeeping, maintenance, repairs, inspections and turnovers.
- Manage escalated guest, property, landlord and operational issues and maintain solid relationships with landlords,



property managers, suppliers and service providers.
- Monitor inventory, availability, occupancy, service standards and operating procedures to ensure properties effectively support sales and client requirements.

3. Sales, Revenue & Business Development

- Lead incoming sales opportunities from inquiry through qualification, quotation, pricing, follow-up and conversion.
- Grow revenue and occupancy by developing corporate accounts and pursuing business with corporations, relocation companies, insurance providers and other target industries.
- Strong sales, business development and relationship-management capability, ideally in a B2B or relationship-driven environment.
- Negotiate rates and terms, monitor sales activity and market conditions, and ensure sales decisions support margins, inventory availability and profitability.

4. Accounting & Financial Oversight

- Oversee the accounting and bookkeeping functions, including accounts receivable, collections, accounts payable, cash flow and financial administration.
- Review financial statements, budgets, forecasts, operating expenses, gross margins, property costs and overall profitability.
- Maintain appropriate financial controls and approvals, identify issues requiring action, and provide regular financial reporting to ownership.

5. Team Leadership & Performance Management

- Lead and support employees across Operations, Sales and Accounting/Administration with clear roles, responsibilities, KPIs and performance expectations.
- Hold employees accountable for responsiveness, follow-through, service quality and completion of responsibilities, addressing performance issues promptly and professionally.
- Coach and develop employees, support recruiting and onboarding as required, and foster a culture of teamwork, accountability, professionalism and exceptional service.

6. Client, Partner & Supplier Relationships

- Serve as a senior point of contact for key clients and strategic partners and ensure service concerns are resolved promptly and professionally.
- Protect and strengthen relationships with corporate clients, relocation and insurance partners, landlords, property owners, suppliers and vendors.
- Represent Nest Suite Living professionally in the marketplace and maintain a strong client-centric approach throughout the organization.

Qualifications & Experience





- Approximately 7-10+ years of progressive business, operations, hospitality, corporate housing, relocation, property management or related experience.
- Demonstrated experience leading a business unit, branch, hotel, property portfolio or comparable operation with meaningful responsibility for business results.
- Proven people-management and senior leadership experience.
- Strong sales, business-development and relationship-management capability, ideally in a B2B or relationship-driven environment.
- Demonstrated P&L; responsibility or equivalent experience with budgeting and financial management.
- Strong understanding of revenue, margins, operating expenses, cash flow and profitability.
- Ability to manage multiple operational priorities in a fast-paced service environment.
- Strong independent decision-making, judgment, negotiation and problem-solving abilities.
- Excellent verbal and written communication skills, professionalism and attention to detail.
- Ability to take ownership of business outcomes and operate with a high degree of accountability.
- Resides within, or within a reasonable commuting distance of, the West GTA and can travel regularly throughout the area.
- Valid driver's licence and reliable access to a vehicle.
- Corporate housing, extended-stay, relocation, hospitality or furnished-accommodation experience is a strong asset.

Key Competencies

Business Leadership & Commercial Judgment | Strategic Planning & Execution | Financial Acumen & P&L; Management | Sales & Revenue Management | Operational Excellence | Property Management | Client Relationship Management | People Leadership & Accountability | Negotiation & Problem Solving | Decision-Making | Communication | Results Orientation

Key Performance Indicators

- Revenue growth, profitability and achievement of sales targets.
- Sales conversion, client acquisition, retention and repeat business.
- Occupancy and property utilization.
- Accounts receivable, collections, operating costs and financial controls.
- Operational efficiency, property performance and issue-resolution times.
- Client and guest satisfaction and protection of key business relationships.
- Employee performance, accountability, engagement and retention.
- Strategic partnership development and overall business performance.

Employment Type & Compensation

This is a full-time position with an annual compensation range of $100,000-$115,000, inclusive of base salary and a sales commission structure.

Use of AI in Recruitment

Nest Suite Living uses AI-enabled tools to help screen and assess applications. Nest Suite Living's hiring team makes final hiring decisions.

We thank all applicants for their interest; however, we will contact only those selected for further consideration.

📌 General Manager - Operations, Sales and Finance (Mississauga)
🏢 Nest Suite Living™️
📍 Mississauga