Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

Maintien d’une affectation de gestionnaire de cas de territoire

Maintien continu des projets désignés

Surveillance

Respect des protocoles

Documentation des dossiers de cas (électroniques et papier)

Utilisation de la base de données et exactitude des informations recueillies

Appels téléphoniques pour l’exactitude du contenu et étiquette téléphonique

Participation à des consultations auprès des clients et à des séances de travail en collaboration avec le gestionnaire ou en l’absence du gestionnaire

Identification des besoins de formation basés sur le suivi et la formation de recyclage selon les besoins et si jugé nécessaire, en collaboration avec le gestionnaire

Avec le gestionnaire, participer au processus d’embauche et de formation du nouveau personnel

Identification des besoins en matière de modification de la base de données du programme, des protocoles et des processus en cours

Communications quotidiennes et continues sur les projets liés aux clients

Soutien et remplacement du gestionnaire

Rapports sur les clients

Responsible to report all Adverse Events to the assigned units/departments

Client reporting

Maintenance of a territory caseworker assignment

Ongoing maintenance of the assigned projects

Monitoring: Protocol adherence

Documentation in case files (electronic and hard files)

Database use and accuracy of information collected

Phone calls for accuracy of content and telephone etiquette

Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence

Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager

With the manager,



participate in the hiring and training process of new staff

Identification of needs for modification of program database, protocols and current processes

Daily and on-going client project communications

Assistance and back up to the manager

Client reporting

Responsible to report all Adverse Events to the assigned units/departments The Associate Program Manager will also be assigned other duties and tasks as required from time to time

Education

Études postsecondaires ou l’équivalent dans une discipline connexe; Diplôme d’IA ou IAA constitue un atout

Experience

Minimum de 3 ans d’expérience dans l’industrie des soins de santé, l’industrie pharmaceutique ou l’industrie de la biotechnologie (ou similaire)

Bilinguisme (anglais et français) est un requis

Expérience en gestion de projets constitue un atout

Compétences et Connaissances

Connaissance approfondie de l’industrie de la distribution pharmaceutique

Sens aigu des affaires et des finances

Solides compétences analytiques et mathématiques

Bonnes habiletés à communiquer à l’interne et à l’externe, et compétences interpersonnelles et de leadership efficaces

Sens de l’organisation; attention aux détails

Capacité à respecter systématiquement les échéances et à faire plusieurs choses à la fois

Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente

Capacité de s’adapter au changement et d’apprendre des nouvelles compétences

Maîtrise des techniques de présentation

Connaissance approfondie dea applications Microsoft (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)

Education: Post-secondary education or equivalent in a related discipline;

Work Experience: Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar); RN/RPN license an asset;

Skills and Knowledge

Advanced knowledge of pharmaceutical distribution industry

Solid business and financial acumen

Bilingualism (French/English) is an asset

Project management experience is an asset

Strong analytical and mathematical skills





Strong communication, both internally and externally as well as interpersonal and leadership skills

Effective organizational skills; attention to detail

Ability to consistently meet deadlines and multitask

Excellent problem-solving skills; ability to resolve issues effectively and efficiently

Ability to work independently and in a team environment; adaptability to change and to learn new skills as required; excellent presentation skills

Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)

What Cencora offers

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutionsPaid parental leave

Paid caregiver leave

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call (phone hidden) or email [email protected]. We will make accommodation determinations on a request‑by‑request basis.

Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

Innomar Strategies

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose‑driven organization, where all of our team members around the world are united in our responsibility to create healthier futures.

We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

📌 Gestionnaire adjoint de programme - Associate Program Manager (Winnipeg)
🏢 Innomar Strategies
📍 Winnipeg