Join Rosemead House as a Guest Experience Agent / Night Auditor and deliver exceptional service with a polished touch. This role focuses on guest check-ins, managing reservations, and creating memorable experiences. In this key position, you'll thrive in a customer-focused environment, ensuring smooth daily hotel operations while maintaining high service standards.

You will be responsible for welcoming guests, managing their needs, and coordinating closely with various departments to enhance the guest experience. Your professionalism and attention to detail are essential in exceeding guest expectations. Key Responsibilities:

- Welcome and assist guests with warmth and professionalism
- Efficiently manage check-ins, check-outs, and front desk operations




- Handle reservation inquiries via phone, email, and online platforms
- Maintain detailed guest profiles for personalized service
- Coordinate with Housekeeping for room readiness Requirements:
- High school diploma, hospitality training beneficial
- Previous luxury hospitality experience preferred
- Solid verbal and communication skills
- Ability to manage multiple tasks in a fast-paced setting
- Valid Class 5 Driver’s Licence required Embrace your passion for hospitality and deliver outstanding experiences every shift at Rosemead House.

📌 Guest Experience Agent at Rosemead House (Victoria)
🏢 Rosemead House
📍 Victoria