Join our energetic team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will serve as the friendly face of our organization, providing exceptional customer service at the front desk and ensuring every guest feels welcomed, valued, and cared for. Your multitasking skills and hospitality expertise will help maintain a smooth operation, making each guest’s visit enjoyable and seamless.
This paid position offers an exciting opportunity to develop your communication skills while working in a vibrant, guest-focused environment.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Manage multi-line phone systems to handle inquiries, reservations, and guest requests efficiently
- Provide accurate information about hotel amenities, local attractions, and services in multiple languages if applicable
- Handle guest concerns or complaints promptly with professionalism and a positive attitude
- Maintain front desk operations by processing reservations, cancellations, and billing transactions accurately
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards
- Support guest services by offering assistance with luggage, directions, or special requests to enhance their stay
Qualifications
- Proven experience in customer service or hospitality roles, preferably at a front desk or hotel environment
- Multilingual or bilingual skills to communicate effectively with diverse guests
- Excellent phone etiquette with the ability to manage multi-line phone systems confidently
- Strong interpersonal skills with a friendly, approachable demeanor
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Knowledge of hotel operations and guest services is highly desirable
- Previous experience in hospitality or hotel industry is a plus
Embark on a rewarding journey where your energetic approach and commitment to exceptional service will make every guest’s experience extraordinary. We value diverse talents and are eager to welcome passionate individuals ready to thrive in a lively hospitality setting!
Pay: $18.00-$25.00 per hour
Benefits
- Company events
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
Work Location: In person
📌 Guest Service Representative (Nepean)
🏢 TownePlace Suites by Marriott, Ottawa Barrhaven
📍 Nepean
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