Are you passionate about creating memorable guest experiences? Do you thrive in a fast-paced environment where no two days are the same?

At Edmonton Inn & Conference Centre, we are looking for a friendly, professional, and guest-focused Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you play an important role in creating a welcoming atmosphere and ensuring every guest feels valued from check-in to check-out.

This is a full-time position that includes a variety of shifts, including weekdays, weekends, mornings, evenings, and mid-shifts.

About the Role

Reporting to the Guest Services Manager, the Guest Service Agent is responsible for delivering exceptional guest experiences while ensuring the smooth day-to-day operation of the front desk.

You will welcome guests with professionalism and warmth, assist with reservations and guest inquiries, handle check-ins and check-outs accurately, and help create a positive and memorable stay for every guest.

Successful candidates are adaptable, dependable, team-oriented, and passionate about hospitality.

What You’ll Be Doing

- Welcome guests in a professional, friendly, and engaging manner
- Provide exceptional customer service throughout the guest experience
- Check guests in and out accurately and efficiently
- Handle reservations, room changes, and guest requests using the hotel PMS system
- Respond professionally and effectively to guest concerns or issues
- Utilize up-selling techniques to maximize guest satisfaction and hotel profitability
- Maintain a clean, organized, and professional front desk environment




- Communicate effectively with guests, team members, and leadership
- Follow all front office policies, procedures, and Nova Hotels standards
- Report maintenance, safety, security, or suspicious concerns promptly
- Assist teammates and support overall front office operations as needed
- Participate as a member of the hotel Health & Safety team
- Perform additional duties and projects as assigned

Qualifications

- Must be legally entitled to work in Canada
- Fluent in spoken and written English
- High School Diploma required
- Post-secondary education or hospitality training is considered an asset

Experience & Skills

- Previous hotel or hospitality experience is considered an asset
- Experience using a PMS, POS, or switchboard system is an asset
- Strong communication and interpersonal skills
- Excellent problem-solving and guest service abilities
- Comfortable working in a fast-paced environment
- Strong computer and telephone skills
- Positive attitude with the ability to remain professional under pressure
- Dependable, flexible, and able to work varied shifts
- Team-oriented with a willingness to support others
- Knowledge of the local community and attractions is considered an asset

Physical Requirements





- Long periods of sitting with occasional standing and walking
- Occasional bending, crouching, or lifting up to 10 lbs
- Extended periods working on a computer and telephone

Work Environment

This role operates in a busy front desk environment with regular interaction with guests, visitors, and team members. Guest Service Agents must be comfortable working in a fast-paced hospitality setting and handling situations with professionalism and confidence.

Why Join Edmonton Inn?

At Edmonton Inn, we believe hospitality starts with people. We are proud to foster a supportive, team-oriented workplace where employees are valued, respected, and encouraged to grow.

We offer

- Competitive wages
- Extended health perks for full-time employees
- Staff hotel rates across Alberta, Saskatchewan, and the Northwest Territories
- Friends & Family hotel discounts
- Employee discounts at food & beverage outlets
- Opportunities for growth and development within Nova Hotels
- A welcoming and collaborative team environment

About Nova Hotels

Nova Hotels is a Canadian, family-owned and operated hotel management company based in Western Canada. With hotels located throughout Alberta, Saskatchewan, and the Northwest Territories, we are committed to delivering exceptional hospitality, outstanding service, and a welcoming experience for both our guests and employees.

At Nova Hotels, we want every guest - and every employee - to feel like part of our family.

We thank all applicants for their interest in Nova Hotels; however, only those selected for an interview will be contacted.

📌 Guest Services Agent - Edmonton Inn & Conference Centre
🏢 VanWonen
📍 Edmonton