The Regional Operations Manager, Specialty Nursing Services, reporting directly to the Senior Operations Manager, Specialty Nursing Services is responsible for driving the successful operation of our Bayshore Specialty Nursing Network within their specified region.

The Specialty Nursing

Network encompasses our infusion clinic network, home pharma network and virtual care services.

The Regional Operations

Manager will provide direct oversight and support to our networks’ Specialty Pharma Nursing Managers (SPNM) within their specified region.

The Regional Operations

Manager works closely with the SPNMs and is responsible for ensuring a high standard of patient care and safety is maintained while meeting operational requirements and fiscal goals. ~18 Months Contract* Role Type: Contract - 18 months Responsible for the operational performance of the specified region’s specialty pharma network (clinics and home pharma) and ensuring fiscal responsibility in the day-to-day operations of their region. Supervises and provides day-to-day support to the Specialty Pharma Nurse Management (SPNM) team. Provides operational support to the SPNMs while working closely with the Senior Operations Manager.

Identifies, assesses, and implements new business opportunities under the direction of the Senior Operations Manager and National Director. Reviews local business need for additional clinic(s) and coordinates new clinic setups as appropriate within their specified region. Undertakes change management activities as required.

Reviews scheduling and local trends including managing issues and challenges as required. Leads with compassion, and provides coaching, support and implementation of performance management initiatives as required. Responsible for executing probationary and annual performance review of direct reports.

Ensures the SPNMs are equipped with the appropriate resources and information to manage the changing needs in their regions. Supports recruitment, selection, orientation, training,



performance management, and performance reviews for the SPNM team as required. Acts as liaison between Program Managers, Branch Area Directors, SPNM team and other key stakeholders, as appropriate.

Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System. Completes all other related tasks delegated by the Senior Operations Manager as requested. Bachelor’s degree in a related health sciences field, Bachelor of Science in Nursing an Asset.

Leadership or management training or certificate.

Project

Management training is an asset. Five years of progressive management experience.

Experience in a related healthcare field such as oncology, neurology, critical care, community infusion or outpatient clinic. Previous nursing management or leadership experience.

Experience or knowledge of the pharmaceutical industry in Canada. Able to create and adjust process maps to lead process improvement and efficiency initiatives. Able to manage relationships with a proven track record of exceptional customer service.

Able to support a national team of highly skilled professional managers. Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Visio. Willing and able to travel within identified region as required to provide in office support to local SPNM team members.

Willing and able, at a minimum, to travel quarterly to our National Head Office in Mississauga or our National Pharmacy in Markham. Dependent on fiscal objectives – more travel may be required to Head Office/National Pharmacy.

At Bayshore

Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.

📌 Head of Medical Operations (Markham)
🏢 Bayshore HealthCare
📍 Markham