Elevate user experiences with Hightouch as a Customer Success Engineer. Leverage your technical background and interpersonal skills to provide unparalleled support and assistance. Hightouch, a leading Composable CDP platform based in San Francisco, seeks a Customer Success Engineer with 2+ years in customer-facing roles.

This dynamic position demands robust multitasking abilities while engaging with users through Intercom, Slack, and various communication channels. Collaborate cross-functionally to optimize the customer journey, ensuring every user extracts maximum value from the platform. Key Responsibilities:

- Help users navigate the Hightouch platform with expertise
- Respond promptly to inquiries via multiple channels
- Collaborate with Technical Account Managers and Solutions Engineers
- Adapt solutions based on evolving customer needs
- Participate in on-call rotation for critical support Requirements:
- 2+ years in a customer-facing role
- Technical background from experience or education
- Conversant in SQL or willingness to learn
- Strong interpersonal and discovery skills
- Excellent communication abilities Become a pivotal part of Hightouch's mission to boost customer success and data utilization.

📌 Hightouch Customer Success Engineer (Vancouver)
🏢 Hightouch
📍 Vancouver