The HR Delivery Partner (HRDP), Tier 2 HR Support – North America serves as the operational HR contact for cases and processes requiring regional or country-specific expertise across the U.You will provide expert-level support to employees, managers, and leaders while handling escalations from Tier 1 or Centers of Excellence (COE). This role bridges strategic HR initiatives and the employee experience by ensuring policy compliance and delivering consistent, high-quality HR service delivery. You will also support cross-border business operations within North America while navigating federal, state, and provincial employment laws to ensure compliance and operational effectiveness.

Operational HR Support Serve as the primary Tier 2 contact for employee and manager inquiries requiring country- or region-specific HR expertise across North America. Provide guidance and interpretation on HR policies, programs, and practices to ensure consistent application. Manage basic employee relations cases, working with managers, Legal, and COEs to ensure proper documentation, communication, and resolution.

Conduct intake sessions and participate in employee investigations as directed by Employee Relations. Performance & Employee Relations Lead and coordinate performance improvement plans, including supporting leaders through documentation and follow-up with stakeholders. Support involuntary terminations, exit interviews, and offboarding processes in collaboration with HR Business Partners and COEs.

Provide advice to managers and employees on performance expectations, policy adherence, and workforce transitions.



Compliance & Process Delivery Ensure adherence to employment laws, company policies, and audit requirements across North America. Assist in delivering HR programs and initiatives, including training and policy implementations.

Continuous Improvement

Identify and document process enhancements that streamline HR operations and improve employee experience. Contribute to knowledge base development for Tier 1 teams, ensuring effective case management and consistent communication. HR Generalist or Specialist experience supporting front-line employee solution areas within North America: 3 to 5 years for single-country support and 4 to 7 years for multiple-country support.

Deep understanding of employment laws and HR operations, with experience handling employee relations, performance management, investigations, and policy interpretation. Strong knowledge of HR systems, case management tools, and service delivery models.

Strong

Excel and Power BI reporting skills for HR data analysis and compliance tracking. Project management skills, with the ability to manage multiple priorities and drive process improvements. Proven ability to manage confidential information with integrity and discretion.

Familiarity with and willingness to leverage AI tools to increase efficiency and service quality. A solution-oriented and customer-experience mindset, ensuring every employee interaction reflects care, consistency, and professionalism. Robust commitment to documenting policies, processes, and procedures to drive accuracy, compliance, and knowledge sharing.

Clear understanding of business and HR strategy. #

📌 Human Resources Business Partner, Talent Acquisition + Employee Relations (Toronto)
🏢 Dayforce
📍 Toronto