Elevate customer experience initiatives as a Business Analyst / Product Owner in Toronto, Ontario. Focus on customer feedback, journey enhancements, and measurement while working in a hybrid workplace. This role is centered around driving customer experience (CX) and Voice of Customer (VoC) initiatives.

You will manage the product backlog and collaborate with business stakeholders to develop customer measurement frameworks. Your experience will be critical in translating feedback into actionable insights and user stories. Key Responsibilities:

- Own the product backlog for CX and VoC initiatives
- Define customer measurement frameworks with stakeholders
- Translate customer insights into prioritized features
- Drive UAT, sprint planning, and backlog refinement
- Monitor customer experience metrics for success Requirements:
- Experience in Business Analysis and Product Ownership
- Ability to work in a hybrid model
- Strong analytical skills with customer feedback
- Familiarity with customer experience metrics
- Must be authorized to work in Canada Become an integral part of enhancing customer journeys in this impactful role.

📌 Hybrid Business Analyst/Product Owner in Toronto
🏢 PeoplePilot
📍 Toronto