The Customer Service Representative at our client's Contact Centre brings essential support within a hybrid work model in downtown Toronto. Deliver high-quality client service across multiple channels and ensure compliance with program standards. Our client is a B Corp certified social enterprise focused on healthcare equality in Canada.

This full time position requires a minimum of two years' experience in a dental or related environment. Strong communication skills in English and the ability to resolve client inquiries efficiently are vital for success. Key Responsibilities:

- Provide high-quality service via phone, chat, email, and portals
- Address and resolve inbound client inquiries promptly
- Conduct outbound follow-ups to ensure client satisfaction




- Maintain detailed case notes in the CRM system
- Collaborate with team members for service improvement

Requirements:

- Minimum 2 years in a dental or healthcare environment
- Strong English communication skills
- Knowledge of social assistance programs is a plus
- Excellent client-facing communication and interpersonal skills
- High attention to detail and problem-solving abilities

Elevate your career with effective client service, detail orientation, and a commitment to healthcare access.

📌 Hybrid Customer Service Representative Toronto
🏢 Raise
📍 Toronto