Job Title - IT Infrastructure Manager

Location - Toronto, ON M5E 1G4 (Hybrid)

Job Type - Full-Time

Salalry - $110K to $120K Per Annum

Position Overview:

- We are looking for a hands-on Infrastructure Manager to take ownership of day-to-day IT infrastructure operations, vendor relationships, infrastructure projects, and MSP management.

- This is not purely a people-management role. The ideal candidate is someone who understands infrastructure at a technical level, is comfortable getting hands-on when required, and can also step back and manage projects, vendors, renewals, service levels, procurement, and operational processes.

- The successful candidate will act as an escalation point for infrastructure-related requests while helping ensure that projects actually move forward and that technology decisions follow established standards, security practices, policies, and regulatory requirements.

- The CIO will value someone who understands process, compliance, regulations, consistent approach; someone who thinks about what's the right thing to do, should we be doing it, how are we going to do it, look at existing models.

- Come in as an individual contributor (no ppl management) for now. Plan is to have him/her take on a Team Lead or people manager role for current Infrastructure team.

- Comfortable owning responsibility independently, without step-by-step direction

- Don't want to baby sit the person he should be skilled in this space

Key Responsibilities

- Own and coordinate day-to-day IT infrastructure operations across the organization.

- Manage relationships with infrastructure vendors, technology partners, and the organization's Managed Service Provider (MSP).

- Hold vendors and the MSP accountable for deliverables, timelines, service levels, and project completion.

- Manage vendor renewals, licensing, contracts, service agreements, and technology subscriptions.

- Coordinate infrastructure-related projects from planning through completion, ensuring actions, dependencies, and follow-ups do not stall.

- Manage hardware procurement, lifecycle planning, inventory requirements, and infrastructure capacity needs.

- Review infrastructure and technology requests and determine the appropriate solution rather than simply fulfilling the initial request.

- Challenge requests when necessary and work with business users to understand the underlying business requirement.





- Support the configuration and implementation of new infrastructure platforms and systems at an administrative/high level.

- Manage all levels of infrastructure requests, providing discerning approval

- Act as an escalation point for Tier 2 / Tier 3 infrastructure and technical support issues.

- Work closely with the MSP on technical troubleshooting, system changes, upgrades, and infrastructure projects.

- Maintain consistent infrastructure standards, processes, documentation, and operating procedures.

- Ensure infrastructure activities follow established security, compliance, regulatory, and internal policy requirements.

- Review vendor service levels and ensure the organization has appropriate hardware, software, licensing, and support coverage.

- Help improve infrastructure processes and identify opportunities to simplify, standardize, or automate operational activities.

- Provide guidance and technical leadership to members of the infrastructure/support team.

- Potentially grow into formal leadership of the infrastructure team as the organization evolves.

Technical Knowledge

Candidates should have solid foundational infrastructure knowledge and be comfortable discussing concepts such as:

- Active Directory / Entra ID

- M 365 administration

- Networking fundamentals

- Server and storage infrastructure

- Hardware lifecycle management

- Backup and disaster recovery

- Access management

- Infrastructure security
- RAID concepts, including RAID 0, RAID 1, and RAID 5

Must-Haves

- Approximately 6+ years of experience in IT infrastructure, systems administration, infrastructure operations, or a similar environment.

- Experience managing or working closely with a Managed Service Provider (MSP).

- Strong vendor management experience, including vendor relationships, renewals, licensing, service levels, and escalations.

- Demonstrated experience managing infrastructure or technology projects from start to completion.

- Ability to coordinate multiple stakeholders, vendors, technical teams, and project dependencies.

Strong working knowledge of MS environments, including:





- MS 365

- Active Directory
- MS Entra ID / identity and access management

- Strong understanding of core infrastructure concepts including:

- Servers

- Storage

- Networking

- Identity and access

- Hardware

- Backup/recovery

- Infrastructure security
- Comfortable handling Tier 2/Tier 3 infrastructure issues and understanding what is happening "under the hood."

- Strong understanding of structured processes, policies, controls, and documentation.

- CIO is happy to teach "how things here are with the processes and policies in place".

- Ability to work within an organization where technology decisions may be governed by compliance or regulatory requirements.

- Robust judgment and problem-solving skills -- able to understand the actual business need before recommending or implementing a solution.

- Strong communication skills and the confidence to push back professionally when a request does not align with company standards or architecture.

Nice-to-Haves

- Previous experience as an Infrastructure Team Lead, Technical Lead, or Infrastructure Manager.

- People-management or team-lead experience.

- Cybersecurity exposure or experience working closely with security teams. (Certs no necessary)

- Experience with third-party risk management or vendor-risk platforms such as ProcessUnity or similar tools.

- Experience within a regulated organization.

- Experience managing a large portfolio of technology vendors and applications.

- Experience establishing or improving infrastructure standards, governance, documentation, and operating procedures.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

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