Enhance your career as an Intermediate Customer Service Analyst with Citi, in a hybrid role based in Mississauga, Ontario. Deliver timely resolutions and support for high-profile clients while collaborating with internal teams. This position is designed for candidates with 2-5 years of customer service experience, particularly in a business or financial setting.

You'll manage inquiries, coach team members, and lead process improvements to enhance client experience. Strong analytical skills and proficiency in French are essential for success in this agile role. Key Responsibilities:

- Manage high-profile client queries efficiently and professionally
- Provide coaching and support to the team for escalations
- Conduct regular client interactions via calls and face-to-face meetings




- Inform clients of system failures and provide updates on resolutions
- Participate in client experience and inquiry-volume reduction initiatives Requirements:
- 2-5 years of customer service experience required
- Bilingual in English and French, both written and verbal
- Proven project management and organizational skills
- Strong communication and stakeholder influence abilities
- Demonstrated investigative and analytical competency Bring your customer service expertise and bilingual skills to drive client satisfaction at Citi.

📌 Intermediate Customer Service Analyst at Citi (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga