- Configure, maintain, and enhance business solutions to meet technical requirements
- Research and recommend solutions when analyzing functional requirements, use cases, and user stories
- Identify the opportunities and constraints of business solutions when developing business cases, and determine the required changes
- Provide technical support to users and contribute to incident and problem resolution by conducting analyses
- Analyze and report supplier-related issues and anomalies, and follow up with suppliers, users, and managers
- Organize user testing plans and scenarios
- Gather information to prepare procedures, user guides, and business solution documentation
- Train users Requirements - Bachelor’s degree or equivalent academic qualification in computer science, software engineering, or another relevant field
- Two years of experience related to the position’s responsibilities, specifically in the integration and support of software solutions
- Knowledge of Microsoft Visual Studio, Microsoft Management Studio, Microsoft SQL queries, and Postman
- Knowledge of the Microsoft Office 365 suite, Microsoft Visio,



and Microsoft Teams
- Knowledge of Agile methodology
- Functional proficiency in spoken and written English is an asset Core Competencies Demonstrates expertise in configuring and enhancing business solutions, with a solid focus on technical support, user training, and documentation. Proficient in analyzing functional requirements and utilizing Agile methodology to drive software integration and support. Highest-signal resume keywords - Microsoft Visual Studio
- Microsoft SQL Queries
- Postman
- Agile Methodology
- User Training ATS Optimization Keywords Hard Skills - Software Integration
- Technical Support
- Business Solution Documentation
- Incident Resolution
- Functional Requirement Analysis Soft Skills - Communication
- Problem-Solving
- User Testing Organization Industry Keywords - Business Cases
- User Stories
- Supplier Management
- User Guides Tools & Technologies - Microsoft Management Studio
- Microsoft Office 365
- Microsoft Visio
- Microsoft Teams

📌 IT Analyst (Montreal)
🏢 Jobtailor
📍 Montreal