Company Description KDB Technical Services has been supporting small and medium-sized businesses across Canada since 1998, providing both break/fix support and proactive management of client IT environments. The company manages computer systems, anti-virus solutions, accounting packages, backups, user security, Active Directory, and a wide range of cloud-based activities. KDB Technical Services also offers consulting services for Microsoft Azure and Office 365, helping organizations modernize and optimize their infrastructure.

The team focuses on responsive service, reliable systems, and practical solutions tailored to business needs, starting with a thorough initial assessment for each client.

Role Description The IT Helpdesk role is a ticket based remote support responsability. The role involves providing first-line technical support to business users, including diagnosing and resolving hardware, software, and network issues. Daily responsibilities include responding to helpdesk tickets, assisting with user account and access management, supporting anti-virus and backup solutions, and escalating complex issues to senior technical staff when needed.

The IT Helpdesk team member will communicate clearly with clients,



document all support activities, and contribute to maintaining stable and secure IT environments for small and medium-sized business customers.

Qualifications

- Strong foundation in Information Technology and hands-on experience with common business systems and applications.
- Practical skills in Network Administration and Network Security to support stable and secure environments.
- Demonstrated ability in Troubleshooting across hardware, software, and connectivity issues.
- Excellent Customer Service skills, with clear communication and a qualified, client-focused approach.
- Familiarity with Microsoft Windows environments, Active Directory, and Microsoft 365/Azure is an asset.
- Ability to prioritize tasks, work independently on-site, and collaborate effectively with a small technical team.
- Relevant post-secondary education in IT or related field.
- Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are considered beneficial.
- Must be fluent in English and French.
- Must be Canadian and living within Canada's time zones.

📌 IT helpdesk (Victoria)
🏢 KDB Technical Services
📍 Victoria