MedMe is building out a dedicated, in-house IT and internal security function to support our growing team. You'll step into a role with established tooling and processes already in place across device management, endpoint detection, email security, and access automation, and will take ownership of operating and evolving this function going forward. This is our first dedicated IT hire.

You'll inherit a stack to deploy, a fleet across two countries, and a compliance path running from SOC 2 toward HITRUST.

The role combines architecture and execution: you'll design how IT works here and also be the one running it day to day. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

Run access reviews to audit-ready standard, and govern contractor and offshore access against our customer commitments on PHI Own the MDM platform: migration off our current provider, configuration baselines, endpoint policy Manage the device fleet lifecycle end to end, procurement support, cross-border logistics, secure disposal Build endpoint controls to HITRUST-ready standard Operate email security, endpoint detection, and account protection tooling: detection tuning, alert triage Manage vulnerability and patch programs, external penetration testing, and security awareness training Data protection and resilience Close our current DLP gap, recommending tooling or compensating controls Own backup coverage, restore testing, and documented recovery procedures Maintain retention policies and support legal hold and discovery requests Own network, VPN, DNS, and certificate management Administer the collaboration platforms the company runs on, permissions,



external sharing controls Govern AI tool adoption: sanctioned tools, data handling review, detection of unapproved use Own IT onboarding and offboarding to a consistent, documented standard Act as the point of contact for support, reducing recurring volume through automation and self-serve documentation Report monthly on service performance, endpoint compliance, spend, and open risk Produce audit evidence for SOC 2 and HITRUST, and support customer security questionnaires alongside Security and Legal Own the IT budget, including vendor negotiations and renewals 5+ years in IT operations or IT security, with hands-on ownership of endpoint management and identity for a distributed team ~ Strong Google Workspace administration, including security and conditional access controls ~ Practical networking experience: firewall, wireless, VPN, DNS, certificates ~ MSP transition plan drafted and open-decision evaluation underway (DLP, backup/recovery, vulnerability management, MDR) ~device management and email security piloted on the fleet; MSP relationship retired; device management and email security deployed across the fleet with provisioning automation live; Long-term: A secure, well-documented, fully in-house IT function that scales with the company To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. Technical interview with the team How We Use AI At MedMe,



we use AI to help us organize and manage applications, so our team can spend their time where it matters most. AI helps us stay organized, not make decisions.

We believe AI should make great people more effective, not replace the thinking and judgment that excellent hiring requires.

Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP) We support your growth with a yearly budget dedicated to learning opportunities Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies.

The salary range for this role is CAD $85,000.00 - $110,000.00 annually.

📌 IT Manager, Networks (Toronto)
🏢 MedMe Health
📍 Toronto