Job Category IT , Education Relocation Expense Covered No Employee Type Full-time Manage Others No Work in a purpose-driven career with MaKami College, a public post-secondary college that has been helping students for over 20 years, with locations in Edmonton and Calgary, Alberta. MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. IT Support Specialist provides front-line technical support to students, staff, and faculty across a variety of technology systems and services.

This role supports end-user devices, classroom and HyFlex technology, audiovisual equipment, and learning technologies while delivering excellent customer service. The successful candidate is comfortable working in fast-paced environments, supporting live classroom technology, and troubleshooting issues in front of groups when required. Provide technical support to in-person and remote users Troubleshoot hardware, software, account, network, printing, and connectivity issues.

Support

Microsoft 365, Moodle, and other college technology systems. Configure, deploy, maintain, and troubleshoot computers, tablets, mobile devices,



and peripherals.

Support

Windows, macOS, iPadOS, and other end-user devices. Record, track, and update support requests in the ticketing system. Create and maintain technical documentation and knowledge base articles. Assist with inventory management and device lifecycle activities. Support students, staff, faculty, classroom technology, and other IT services as operational requirements evolve.

Experience providing technical support in a customer-facing workplace.

Experience supporting Windows devices and common productivity applications. Excellent communication and customer service skills. Ability to prioritize competing requests and respond to urgent issues.

Experience supporting Windows, and Apple (Mac and iPad) devices.

Experience with classroom, audiovisual, or HyFlex technologies. Familiarity with Microsoft Intune, Microsoft 365 administration, or endpoint management solutions.

Experience with Microsoft Teams, Moodle, or other learning technologies. Free Massages at Our Student Clinic Discounts on College Programs & Courses Staff Discount in College Store

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