Advance your IT career with Baffinland, supporting users at the Mary River Mine Site, NU. Provide essential Help Desk support, troubleshoot issues, and manage IT assets effectively. As an IT Support Technician, you will deliver comprehensive technical assistance to users in a remote mining workplace.

Your primary responsibilities include ticket management, troubleshooting hardware/software problems, and maintaining IT asset inventory. Join Baffinland's dedicated team to help foster a sustainable mining culture and participation in community projects. Key Responsibilities:

- Provide general IT Help Desk support for all users
- Monitor ticket trends and escalate high-impact issues
- Maintain IT asset inventory and provide reorder information
- Troubleshoot hardware and software issues on user equipment
- Organize and maintain all IT storage facilities Requirements:
- Excellent customer service and communication skills
- Strong analytical and problem-solving capabilities
- Ability to write business documents, reports, and manuals
- Positive attitude focused on team success
- Prioritization skills to manage tasks effectively Support Baffinland's mission with your technical expertise and commitment to service.

📌 IT Support Technician at Baffinland (Clyde River)
🏢 Baffinland
📍 Clyde River