ITSM Service Manager I

Are you passionate about organization, have great communication skills, and love working in collaboration with different teams?

We have an exciting opportunity for an ITSM service manager I, where you can apply your knowledge of ITIL practices and use your skills in an Agile and DevOps workplace! In this position you will spend a significant amount of time interfacing with different processes owners in Canada and in the US and provide support to both business and technology Teams.

We practice a remote first working model, leveraging in-person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative, and social purposes.

Apply now and grow your career with our ITSM team!

What you’ll do:

- Incident, Problem, Change, Release, Knowledge Management activities.
- Coordination of Major Incident bridges, prioritization, communication, documentation, and process adherence.
- Review Changes and Releases, assuring that the process is followed, and all changes are accurately recorded, scheduled, and controlled.
- Facilitate Post Incident Review (PIR) and coordinating actions as necessary to assist with analysis and resolution actions for problems and known error with Technology Teams in Canada, Operations Group in US, offshore partners, and external vendors.
- Update knowledge artifacts, improving KBAs, SOPs, and relevant documentation.

What we’re looking for:





- 2+ years’ experience in ITSM team, preferably in a Retail/eCommerce/Technology environment as well as experience in Incident and Major Incident Management.
- Ability to work in a 24/7 environment requiring off-hours availability when needed, required to carry a company phone and be on the on-call roster.
- Knowledge of ITIL - Certifications are a plus.

Why you’ll love it here:

- Remote-first work setting.
- Employee discounts on awesome tech from day one.
- Flexible health benefits and wellness program.
- TFSA and RRSP programs.
- 100% matched company pension plan.
- Training programs to build new and transferable skills.

About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. We believe in a fair and inclusive hiring process.

Join our amazing team!

We are looking for people just like you.

Annualized Compensation Range

$59,000.00 - $70,000.00

Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us. Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3This posting is for a vacancy.

📌 ITSM Service Manager I (Canada)
🏢 Best Buy Canada
📍 Canada