Join our team as an IT Service Management and Analytics Specialist in Montreal, QC. Utilize your expertise in ITSM practices and operational analytics in a hybrid working workplace. We seek a skilled professional with deep knowledge of IT Service Management (ITSM) and enterprise platforms like ServiceNow.

Your role will involve analyzing service performance data, developing insightful dashboards, and presenting findings to senior stakeholders. Collaboration with technical and business teams is essential to support continuous improvement and operational excellence. Key Responsibilities:

- Apply ITSM practices, including Incident and Change Management
- Work with ServiceNow for effective service management




- Analyze performance and operational data for improvement
- Develop Dashboards and KPIs using Power BI and Excel
- Collaborate with technical and business stakeholders effectively Requirements:
- Proficiency in ITSM practices and ServiceNow
- Experience with Power BI for dashboard development
- Strong analytical and problem-solving skills
- Excellent communication skills for stakeholder presentations
- Familiarity with Microsoft SharePoint and Teams Deliver impactful insights and drive IT service excellence in this crucial role.

📌 ITSM & Analytics Specialist in Montreal
🏢 Realign
📍 Montreal