Become a crucial part of Milestone Technologies as an L2 Service Desk Technician. This role blends technical expertise with interpersonal skills to troubleshoot and resolve complex user issues.

At Milestone

Technologies, we're seeking an enthusiastic L2 Service Desk Technician. With over 2 years of helpdesk experience, you'll support PCs and troubleshoot both Windows and Mac environments. A collaborative atmosphere encourages sharpening of your existing skills while also learning about new technologies, ensuring you can impact client experiences meaningfully. Key Responsibilities:

- Troubleshoot user network connectivity issues effectively
- Support remote installations and assist users with access problems




- Resolve advanced Microsoft Outlook issues and contribute to collaboration services
- Lead ticket processes and coach other technicians as needed
- Attend team syncs and drive actionable discussions Requirements:
- High School Diploma or GED
- 2+ years in helpdesk or a similar role
- Solid interpersonal communication and empathy skills
- Proficient in Microsoft Windows, Outlook, and Exchange
- Understanding of mobile device support in enterprise environments Leverage your technical skills and passion for user support to enhance IT experiences at Milestone Technologies.

📌 Service Desk Technician in IT (Montreal)
🏢 Milestone Technologies
📍 Montreal