Company Description

RTC Managed Services is a leading Managed Service Provider (MSP) delivering IT support, cybersecurity, and technology consulting services to small and medium-sized businesses across the Greater Toronto and Hamilton Area (GTHA).

Since 2007, we've built our reputation on responsive support, trusted partnerships, and a commitment to helping our clients operate securely and efficiently. Our team provides 24/7 helpdesk support, proactive monitoring, cloud services, and advanced cybersecurity solutions backed by a dedicated Security Operations Centre (SOC) and Network Operations Centre (NOC).

At RTC, we believe technology should provide peace of mind, not headaches. We're looking for team members who enjoy solving problems, helping people, and making a meaningful impact for growing businesses every day.

Role DescriptionRTC Managed Services is seeking a Level 1/2 IT Helpdesk & Field Technician to join our growing team. This full-time hybrid role is based in Burlington, Ontario, and combines remote support with on-site client visits throughout the GTHA. During the first six months, candidates will work primarily from our Burlington office to support training and team collaboration.

As a frontline member of our technical team, you will be responsible for delivering exceptional customer service while troubleshooting and resolving a wide range of technical issues. You'll support end users with desktops, laptops, printers, Microsoft 365, and common business applications while ensuring a positive client experience.

In addition to remote support, you'll perform on-site work such as workstation deployments,



hardware replacements, network troubleshooting, office moves, and technology rollouts. Success in this role requires strong communication skills, a customer-first mindset, and a genuine passion for technology.

What You'll Do

- Respond to and resolve helpdesk tickets in a timely manner
- Provide remote and on-site technical support to clients
- Troubleshoot hardware, software, networking, and connectivity issues
- Configure and deploy desktops, laptops, mobile devices, and peripherals
- Support Microsoft 365 environments, including user onboarding and administration
- Install, maintain, and troubleshoot printers and other office technology
- Document all work performed and maintain accurate technical records
- Escalate complex issues to senior technicians when appropriate
- Assist with infrastructure upgrades, migrations, and technology projects
- Follow RTC's security policies, procedures, and best practices

Qualifications Required Skills & Experience
- Experience in IT support, helpdesk, or technical support roles
- Strong troubleshooting skills across Windows devices, business applications, and common IT systems
- Experience supporting desktop and laptop hardware, peripherals, and printers




- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, switches, and routers
- Familiarity with Microsoft 365 administration and support
- Excellent verbal and written communication skills
- Strong customer service skills with the ability to communicate technical information to non-technical users
- Ability to prioritize tasks, manage multiple requests, and work effectively both independently and as part of a team
- Valid G-class driver's license and reliable transportation for client site visits throughout the GTHA

Preferred Qualifications
- Experience working in a Managed Services Provider (MSP) environment
- Exposure to Active Directory, Azure AD (Entra ID), Microsoft Intune, or remote monitoring and management (RMM) platforms
- Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent
- Familiarity with cybersecurity best practices and endpoint protection solutions

Why Join RTC?
- Competitive compensation
- Hybrid work environment
- Ongoing training and professional development
- Opportunities to work with a wide variety of technologies and industries
- Supportive and collaborative team culture
- Exposure to cybersecurity, cloud technologies, and modern IT environments
- Opportunity to grow your career within a rapid-growing MSP

At RTC, we're passionate about technology, committed to our clients, and dedicated to building a team that enjoys helping others succeed. If you're looking for a career where every day brings new challenges and opportunities to learn, we'd love to hear from you.

📌 /IT Helpdesk/Field Technician (Burlington)
🏢 RTC Managed Services
📍 Burlington