OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. The OpenText Cloud Technical Success Services Team is currently searching for a Cloud Lead to support OT Cloud solutions deployed within the OpenText Cloud.

Responding to and solving client technical requests, show an understanding of the client's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues. Operating, managing, and administering production applications such as Content Suite while following documented policies and procedures. Responding to and troubleshooting alerts from monitoring of applications, servers and devices sufficient to meet service level agreements.

Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Skilled Services. A minimum of 5-7 years of previous experience working within a technical support or consulting environment with enterprise-level multi-tiered applications and supporting technologies.

Language Skills : Being multilingual (English/French) will be an asset.

Technical Skills : Familiarity with Docker,



Kubernetes, and Helm, and a willingness to learn. Windows, UNIX, and application administration skills in a TCP/IP networked environment. MS SQL Server, PostgreSQL/Postgres, Oracle, MySQL).

Programming/scripting skills are helpful (e.g., SQL, .bat, Java, JavaScript, Python). Familiarity with the configuration and management of web/application servers (e.g., Additional Assets : Experience with OpenText products like Content Suite, Exstream, or SuccessFactors.

Personal Attributes : Proven experience working in a fluid environment that is ever-growing and changing. Managing escalations that funnel up from the frontline team (via advisory channels or ownership). Reviewing the RCA and ensuring technical accuracy.

Assisting the frontline team members during Major Incident Management engagements and ensuring smooth handling. Occasional travel throughout Canada and the United States is required to support client engagements, with trips typically lasting 2 to 3 days and occurring on a quarterly basis.

Academic

University/College degree within a related discipline or equivalent work experience OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.



OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR.

Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations. #

📌 Lead Consultant - Cloud Engineer (Ontario)
🏢 Socket.dev
📍 Ontario