Job Summary The Lead assists the Director, Laboratory Quality and Process Improvement with planning, implementing, coordinating and monitoring laboratory-specific quality and performance improvement programs, focusing on maintaining an setting of continuous improvement. The Lead collaborates with clinical and operations leaders and staff within Laboratory Services across the Lower Mainland to prioritize improvement projects, and develops, implements, monitors, and evaluates the process. Key focus of the role is to review and assess impact on services and staff resources and provide recommendations on areas requiring new policy, commitment of resources, and/or additional training.

Duties/Accountabilities

- Works with clinical and operations leaders and staff to develop, implement, and evaluate service outcomes and performance; prioritize quality initiatives based on program functions, needs and performance measurement system; plan, develop and implement Safety and Quality Improvement education, initiatives and materials including evaluation and sustainment tools.
- Ensures laboratory-specific quality and safety activities are in alignment with accreditation requirements. Provides accreditation education to staff as required. Leads program level actions to respond to recommendations arising from accreditation surveys, and to address new accreditation requirements.
- Leads retrospective (e: Root Cause Analysis) and/or prospective reviews (e.g.

Failure Modes Effect

Analysis) necessitated by safety events,



critical incidents or process issues related to laboratory services; monitors staff perceptions of safety, risk and quality improvement.

- Proactively educates staff regarding regulatory issues, new statutes and/or guidelines, and safety, quality, and risk management activities.
- Contributes to continuous quality improvement of the department by identifying and evaluating new initiatives, developments and trends in Safety and Quality Improvement, participating in corporate lead process improvement initiatives such as imPROVE. Gathers and analyzes information and provides recommendations including possible recommendations on down-sizing or changes to staff deployment or training.

Qualifications A level of education, training, and experience equivalent to a Bachelors degree in a health care related field, and five years recent related experience in policy, procedure logistics related to a laboratory environment.

Knowledge and expertise in Quality Management, Performance Improvement, Safety and Accreditation standards preferred. Working knowledge of legal, ethical, and clinical issues associated with standard of care practices, and Accreditation Canada requirements. Working knowledge of evaluation techniques and methodologies including statistical analysis methods and presentation of information.

Demonstrated analytical and problem-solving skills with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to program problems. Physical ability to perform the duties of the job.

📌 Lead, Laboratory Quality and Process Improvement (Vancouver)
🏢 Provincial Health Services Authority
📍 Vancouver