Term: Part time | Potential for Full-Time Competitive Extended Health Benefits Paid Vacation Discounted clinic services not covered by MSP Westwood Medical Clinic is a growing multidisciplinary medical clinic committed to providing exceptional patient care in Richmond, BC. As our specialist services continue to expand, we are launching dedicated medical specialty programs. We are looking for an experienced Lead Specialist Medical Office Assistant (MOA) who enjoys building systems, improving workflows, and helping establish a highly organized specialist practice from the ground up.

The Lead

Specialist MOA will be responsible for supporting the day-to-day administrative operations of our specialists while helping design and implement efficient workflows for a growing specialist practice. This role is ideal for an experienced specialist MOA who understands specialist office operations, enjoys problem-solving, and is comfortable creating new templates, processes, and workflows in collaboration with physicians and clinic leadership. Monday–Friday Full-Time (40 hours/week) Clinic Operations and Administrative Duties Manage incoming referrals and ensure timely triage and scheduling Coordinate diagnostic testing, laboratory work, imaging,



and specialist reports Maintain accurate and organized electronic medical records Manage specialist schedules and appointment optimization with implicit re-referrals.

Assist in developing new workflows for medical specialist services Identify workflow inefficiencies and recommend process improvements Collaborate with physicians and management to optimize clinic operations Help establish standard operating procedures (SOPs) for specialist services Support onboarding and training of future administrative staff as the department grows Minimum 2 years of Medical Office Assistant (MOA) or related healthcare administrative experience, preferably in a specialist clinic setting Fluent in English, both spoken and written Proven ability to prioritize and manage multiple competing tasks in a fast-paced healthcare environment Experience working directly with specialist physicians, particularly in Internal Medicine Previous Lead MOA, Senior MOA, supervisory, or leadership experience Experience creating or optimizing EMR templates, workflows, and clinic procedures Familiarity with hospital-based specialist workflows, particularly within VCH, PHSA, or Fraser Health ECG/Holter experience is an asset Proficiency in Mandarin and Cantonese Enjoys building rather than maintaining;

📌 Lead Specialist Medical Office Assistant (Vancouver)
🏢 Westwood Medical
📍 Vancouver