Deliver exceptional support as a Level 1 Service Desk Administrator at Convergence Networks in Ottawa. Engage with customers to resolve IT requests through various channels with a focus on technical troubleshooting. In this quick-paced role, Convergence Networks is looking for a personable Service Desk Administrator with strong empathy and IT skills.

You'll handle high volumes of inbound calls and tickets, providing solutions ranging from network to workstation issues. This entry-level position offers opportunities to grow and advance within the organization while ensuring high customer satisfaction. Key Responsibilities:

- Respond to high volume inbound requests from clients
- Perform initial troubleshooting on help desk tickets




- Resolve customer issues at first contact or escalate as needed
- Maintain accurate records of communication and resolutions
- Provide follow-up assistance to ensure customer satisfaction Requirements:
- High school diploma or equivalent
- 2+ years of relevant experience in IT support
- Familiarity with Active Directory and Windows OS
- Excellent troubleshooting skills with hardware and software
- Ability to handle stressful situations effectively Bring your technical prowess and problem-solving abilities to Convergence Networks, enhancing client support in Ottawa.

📌 Level 1 Service Desk Administrator Ottawa
🏢 Convergence Networks
📍 Ottawa